FAQ

How do I get a duplicate key?
Your Suzuki dealer can order 1 pre cut key. They will need the key tag # provided at the time of sale.

Who can I contact regarding my Suzuki Extended Protection (SEP)
You can contact SEP directly at 877 473-7669

I have questions regarding my loan. Who can I contact?
Suzuki Motor of America, Inc. partners with various lenders that provide financing for Suzuki motorcycle, ATV and scooter purchases. Please reference which lender is the loan provider before choosing to make a payment online. Once verified, click on the corresponding link to be directed to the online payment website.

GEExternal Link - 800 220 -9432

Sheffield FinancialExternal Link - 800 438-8892

HSBC - 800 365-1363

How do a find the nearest Suzuki dealer?
Visit the dealer locator and enter your zip code. You can also contact Suzuki customer service at 714 572-1490. Agents are available Monday – Friday 8:30 – 4:45pst

How do I contact Suzuki Motor of America Inc. ?
You can contact the Corp office at 714 572-1490. Agents are available Monday – Friday 8:30 – 4:45 pst. You can also write to us at 3251 E Imperial Hwy Brea, CA 92621 Please make sure you have your vehicle ID number available.

What do I do if I have a concern or problem with my Suzuki?
Contact your Suzuki Dealer

Can I purchase MC/ATV or parts direct?
No, all retail transactions are conducted exclusively through Suzuki’s authorized dealerships

Where can I get information about Suzuki products or accessories?
Contact your local Suzuki Dealer or visit the online accessories catalog.

Where can I get an owners or service manual?
Contact your local Suzuki Dealer

Can I transfer the warranty?
The Warranty follows the vehicle; however your local dealer can update Suzuki’s Records.

Will it void my warranty if I do my own services or have my own mechanic do them?
No, but if the service is done incorrectly or incomplete and the cause of a failure it will not be covered under warranty. You must also save all receipts.

What if I have a problem after the Warranty has expired?
In most cases a Suzuki Extended Warranty is available to provide up to 4 years of Warranty coverage.

If I buy a Suzuki in another country and bring it here what Warranty coverage will it have?
Unfortunately it will not have any as the American Warranty applies only to Suzukis sold in the continental US.

If I take my American Suzuki to another country what Warranty coverage will it have?
Suzuki Motor of America Inc. provides warranty through American Suzuki Dealers only.

Are the year and model listed anywhere on the motorcycle?
Yes, the model information and date of manufacture are on an attached ID plate.

Where do I get information regarding recalls?
Visit the recalls page of this website.

How do I get a recall clearance letter?
You will need to fax a copy of your bill of sale, the title or MSO and a copy of the custom inspection report to 714 577-9525.

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